Terms & Conditions

1. General conditions of sale
These general contract conditions (hereinafter also "General Conditions") govern the offer by Fattoria Alois F.T.A. Azienda Agricola S.R.L. (hereinafter also referred to as the "Company") of products on shop.vinialois.it  (hereinafter forward also "site").
The General Conditions must be accepted by the user when registering on the site, in order to be able to use the offers formulated therein and to proceed with the purchase of the products. The company reserves the right to modify at any time in whole or in part the General Conditions, notifying Users through the site with at least 30 days notice, if the methods of use of the products and services offered have changed.
Users are therefore required to periodically consult this page, in order to always be informed about the conditions applied. It is understood that the use of the Site subsequent to these changes implies the tacit acceptance of the same.

2. Ownership of the Site
The site is owned by Fattoria Alois F.T.A. Azienda Agricola S.R.L., with registered office in Pontelatone (Caserta), IT 81040, at Via Ragazzano Località Audelino, P.IVA C.F. 02163280619.
The products on the Site are sold directly by the company. The products can be sold either through a permanent catalog or through “flash-deal” formulas or promotions that provide for product availability subject to quantity and / or time limits.
The product offer relates to the food, spirits and accessories categories (wines, sparkling wines, rum, grappas, other spirits, coffee, packaged products such as sauces, honey, canned meats and other food products and accessories for preparation, consumption or storage of food).
Following a purchase transaction, the company will issue the User with an order confirmation.

3. Registration on the Site
The Site is aimed exclusively at Users who have reached the age of 18.
The navigation of the site is free while the use of the sales services offered within the Site is made accessible after the registration procedure.
Registration is free. Users who register on the Site must provide some personal data and follow all the steps from the procedure (from now on also "Registration").
At the time of registration, the User will be asked to provide an e-mail address and choose a Password, which the User undertakes not to transfer even temporarily to third parties and to keep with due care, diligence, and secrecy under his own responsibility, constituting such credentials the only means to identify the User and to validate his access to the offers.
The User is therefore informed that all the acts performed through the use of said credentials will be attributed to him and will have binding effect towards him.
The User is required to immediately inform the company of any unauthorized or improper use of his access credentials or to report any violations by third parties. If the company finds violations, it may at its own discretion inhibit access, permanently delete the information contained therein or refuse the opening of new accounts by the same User.
At any time, the User can update and / or modify or request the cancellation of the information released during registration. In the event of a cancellation request, however, the company may temporarily keep, in whole or in part, this information, for the sole purpose of executing any purchases made and / or being able to conclude accounting and tax procedures.
Registration is required to proceed with the purchase of products and to access summary information relating to the activities performed by the User on the site (also "Account").

4. Conditions of the offer
The subject of the company's offers is the purchase of goods at the prices indicated on the Site at the address shop.vinialois.it
The company reserves the right not to process orders from subjects other than the "consumer" in accordance with its commercial policy. In any case, the company does not sell alcohol to individuals who have not reached the age of 18.
By sending the orders, the consumer guarantees that the ordering subject and, if different, the recipient of the goods are both over 18 years of age. The prices are expressed in Euros and are inclusive of VAT. The shipping costs of the goods can be of a fixed or variable amount, calculated based on the weight, the number of selected items and / or the destination address of the goods.
Shipping costs can also be included in the sale price of some items or be free in the event that the total amount of the order exceeds a certain value and / or the number of products purchased exceeds a certain threshold.
However, the User is always informed of the amount of the shipping costs before concluding the purchase procedure and making the payment.
The images accompanying the information sheets of a product or an offer may not be perfectly representative of its characteristics but differ in color, size and accessory products shown in the figure.
All purchase support information is intended as simple generic information material, therefore not referable to the real characteristics of a single offer.
The validity of the offers may be subject to quantitative or temporal limitations, after which they may no longer be available. The validity date and / or the available quantity of the offers are shown on the Site in such a way as to allow the User to become aware of them.
The company may modify the duration or quantity of an offer at any time and at its discretion, it being understood that it will follow up on orders placed during the validity of a given offer.
An offer may be published several times over time. In some cases it is possible that the availability of a good ends at a time after the purchase: in these cases the company, if the conditions are met, will refund the User.
It is also possible that for some offers of goods a specific variant is not guaranteed and the User will be required to specify one or more preferences at the time of purchase: in such circumstances, the User is aware that he may receive a different product variant than to the one chosen during the purchase.

5. Order procedure and payment methods
Each order sent constitutes an offer to purchase the products. Orders are subject to availability and the company's discretionary acceptance. That said, once the conditions of the offer have been taken into account, the User can complete the order by following the procedure on the Site.
Before finalizing the order, a summary will be displayed which will indicate the unit cost of the selected item and the total, in case of ordering more quantities of the same item or of different items.
The cost of any shipping, delivery or postal charges can be fixed or variable, calculated based on the weight of the goods, the number of items selected and / or the destination address indicated by the User during the purchase process.
Shipping costs can also be included in the sale price of some items or be free in the event that the total amount of the order exceeds a certain value and / or the number of products purchased exceeds a certain threshold.
However, the User is always informed of the amount of shipping costs before concluding the order procedure and making the payment. As the last step of the order procedure, the User must proceed with the payment after having carefully checked and possibly modified the information contained in the order summary.
Payment must always be made to Fattoria Alois F.T.A. Azienda Agricola S.R.L., as it is never possible for the company to sell its products through third parties.
The order is placed by confirming the order and is subject to payment of the price, taxes and shipping and payment costs indicated in the order summary form. The accepted payment methods, unless otherwise specified or agreed with the User, are: credit card (Visa, MasterCard, Diners, American Express), PayPal, bank transfer and cash on delivery. Once the order is completed, the User will receive an email summarizing all the information relating to the order placed.
The order summary email does not constitute order acceptance. The summary email will also contain the references of the delivery address and the billing address. In some cases it is possible that the availability of a good ends at a time after the purchase: in these cases the company, if the conditions are met, will refund the User.
Unless otherwise specified in the terms of the offer, the amount due will be debited upon confirmation of payment. In the case of a bank transfer, the bank details (IBAN), the amount of the transfer and the order number will be indicated in the summary email.
Payment by bank transfer must be made within the terms indicated and in any case no later than 10 days from the order summary email, after which it may not be possible to guarantee the fulfillment of the goods. In this case the company will re-credit the user, without additional costs and by bank transfer, any payment received after the deadline.
Following successful payment, the company will ship the goods by courier. If the User realizes that he has provided incorrect and / or incomplete information about his personal details or the shipping address of the goods, it is necessary that he communicate it promptly and within the terms of order fulfillment, by sending an email to the address info@vinialois.it.
In all cases, the User is solely responsible for any indication of incorrect and / or incomplete general information or delivery address, with the consequent possibility of losing the sum paid if the goods are delivered to strangers.

6. Security in transactions
Fattoria Alois F.T.A. Azienda Agricola S.R.L. does not process and does not keep the data of the payment documents (eg: credit card numbers), which are processed and / or stored by the relative payment service providers.
The actual payment takes place through fields for entering the protected and encrypted payment data. Only after the transaction has taken place, the service provider communicates the outcome of the payment to the company, without providing any sensitive information.
For this reason, the company has no power over any refusal of the credit card used for payment. The company cannot therefore be held responsible in any way for direct or indirect consequences deriving from the use of the credit card by the user to pay for the products and / or services purchased.

7. Shipping and delivery
Shipping, unless otherwise specified on the product sheet, takes place within 10 working days from the date on which the regular and full payment of the order is found. In the event that the goods become unavailable for any reason after receipt of the order, a refund of any payment received will be issued, at no cost to the User.
The User can be informed by email when the product is shipped from the company. The User will be notified by email, if available, of the name of the courier and the tracking code of the shipment (Waybill or "Tracking"), through which it will be possible to follow the status.
The company is unable to guarantee a precise delivery date or time as this depends on the courier, the destination address and the person in charge of delivery. The company cannot therefore be held responsible for any direct or indirect consequence deriving from these times.
The delivery of the order is intended, unless otherwise specified during the purchase process, on the street level.
For the shipment of all its bottles, the company uses suitable packaging approved by the courier, designed to guarantee the integrity of the product. In any case, upon delivery of the goods by the courier, the user will be required to verify that the packaging is intact, not damaged, or otherwise altered, including in the closing materials (adhesive tape or strapping) or that there are no liquid leaks.
Any damage to the packaging and / or to the product must be immediately contested by the User, placing a written reservation of control (and specifying the reason for the reservation, eg. "Packed with holes", "Crushed packaging", etc.) on the document of courier delivery.
Once this document has been signed, the User will no longer be able to make any objection about the characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, by writing an email to: info@vinialois.it.
In case of non-delivery of the goods within the indicated times, the User will be required to notify the company, which will check, directly with the courier, the status of the shipment and any anomaly.
Following an ascertained shipping anomaly (for example parcel lost or destroyed during transport), the company will send the product again, compatibly with the availability of the same in stock, without additional costs or burdens for the user, that is, to refund the order in full.

8. Withdrawal
The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with the company without any penalty and without having to provide any reasons, within 14 working days pursuant to and for the purposes of art. . 52 paragraph 1 of the Consumer Code, which run from the day of receipt of the product purchased on the site.
The withdrawal may be exercised by the Customer, pursuant to art. 54 paragraph 1 of the Consumer Code, using the withdrawal form referred to in Annex I, part B of the Consumer Code or by submitting any other explicit declaration of your decision to withdraw from the contract, to be sent or by registered letter with return receipt, Fattoria Alois F.T.A. Azienda Agricola S.R.L., Via Ragazzano Località Audelino, IT 81040 Pontelatone (CE).
The registered letter with return receipt must contain the indication of the product and the order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the procedure indicated above, is borne by the User.
Following the correct exercise of the withdrawal, the User will have the burden of returning the goods without undue delay and in any case within 14 days from the date on which the User communicated to the company his decision to withdraw from the contract pursuant to of the art. 54, c. 4.
The User must visibly apply, on the packaging, the document received by the company following the aforementioned withdrawal notice, in which the shipping address and the details relating to the order necessary to identify the return are already indicated. at destination. The User is advised to insert a copy of this document also inside the packaging, in order to avoid loss or the impossibility of identifying the return once it has arrived in the warehouse.
The relative shipping costs of the goods will be borne by the User, unless the company has not informed him about it at the time of conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.
The company reserves the right to verify that the good, for which the User is solely responsible pursuant to art. 57 paragraph 2 of the Consumer Code, is in the same state in which it was delivered or that the product has not been altered in its essential and qualitative characteristics and retains its original packaging and label. In the event that this is not available, the User will be required to return the product properly packaged, in order to preserve its integrity.
The company can refuse to accept a withdrawal for food products that have been consumed even partially.
Pursuant to art. 59 of the aforementioned Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.

9. Refunds
Any disbursement of sums by way of reimbursement by the company, if due, will take place pursuant to Article 56 paragraph 1 of the Consumer Code as soon as possible, and in any case no later than 14 days from the date on which the event that gave rise to the reimbursement occurred and in the event of withdrawal, from the day on which the User became aware of the relative exercise.
The company will reimburse using the same payment method used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that the same does not incur any costs as a result of using the different payment method.
The company will not be required to reimburse delivery costs if the User has expressly chosen a different and more expensive type of delivery than the one offered by the company. It is understood that the company will be able to withhold the refund until it has received the goods.

10. Liability of Fattoria Alois F.T.A. Azienda Agricola S.R.L.
The company will not be liable for damages that may derive from the use of the Site such as computer viruses, omissions, service interruptions and software failures, even to the detriment of the User's computer equipment, which prevent or delay the provision of services if these are due to external causes, force majeure and / or third parties not dependent on the will of the owner.
The company will be responsible only for any defects or discrepancies found and ascertained concerning the products offered for sale. In any case, the company cannot in any case be held responsible for delays or defects or discrepancies depending on events beyond its reasonable control such as, by way of example only:
(i)  events of force majeure;
(ii)  events dependent on the facts of third parties such as the interruption or malfunction of the services of telecommunications operators and / or power lines, or acts or omissions on the part of carriers or shippers.

11. Conciliation procedure. Applicable law and competent court
These General Conditions will be governed in every aspect by Italian law. For any dispute concerning the interpretation, execution and / or termination of the contract between the user and the company, the user and the Partner have the right to carry out the conciliation procedure.
The conciliation procedure will be carried out in accordance with the provisions of article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code).
If the conciliation procedure has had a negative outcome, or the user or the Partner has not completed the conciliation procedure, the Parties may appeal to the judicial authorities. To this end, the Parties recognize that the Judge of the place of residence or domicile of the user will be competent, if the same is to be considered a consumer according to the laws in force on the matter.
If, on the other hand, the user is a professional, the Court of Caserta will be competent.